I deliver complex programs and projects, no drama.

End-to-end implementation of a full-stack platform for a luxury short-term rental property. International multidisciplinary team across 5 vendors and 3 internal teams. Discovery phase with 60 functional requirements, system architecture, 3 guest entry points (App, OTA, Web), AI orchestration layer, Dormakaba BLE smart lock integration, bilingual Eva AI assistant, and activation of 80+ OTA channels (Airbnb, Booking, Expedia, VRBO, Marriott). 55-week backlog executed with zero supervision. Phase 1 delivered on time (April 15, 2026).

I led the Salesforce to Odoo migration, defining the backlog, refining user stories, and ensuring system readiness. Process optimization, improved reporting, and bridged communication between stakeholders and technical teams in DISH's ERP modernization.

Restructured and launched the project portfolio, created the PMO, and executed as a consultant. Implemented customer portal ($150K), introduced project governance, led backlog management, and redesigned the company's agile SDLC.

Led the omnichannel transformation of Grupo Corripio. Rolled out 2,400 Office 365 licenses in 6 months, implemented Zendesk, redesigned software, helpdesk, and billing processes. 90% of 140 staff trained on Scrum.

Led SOP standardization for the Petcare Marketing department. Centralized SharePoint repository, templates, process audits, identification of inefficiencies, and proposal of streamlined governance.

Introduced Disciplined Agile Delivery, designed scalable workflows in Miro, trained the team on Jira Work Management, reorganized daily stand-ups, and developed an action items tracking workspace.